This accessibility statement applies to 5by5.telford.gov.uk, which is managed by Telford & Wrekin Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• zoom in up to 200% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible this website is

Parts of this website are not fully accessible. For example:

• you cannot modify the line height or spacing of text

Feedback and contact information

If you would like to comment on the accessibility of this website, or request any of the information in a different format, such as accessible PDF, large print, easy read, audio recording or braille, please contact us using our website feedback form.

We aim to get back to you within 14 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Web Services team using our website feedback form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

We provide a text relay service for people with hearing impairment or speech impediment. The number is 18001 (01952) 380000. Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website's accessibility

Telford & Wrekin Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents
Some of our PDFs and Word documents are essential to providing services e.g. PDFs that give users complex information in a clear format, using illustrations etc, or forms that were published as Word documents.

Embedded clips from YouTube
When embedding YouTube content, it automatically generates non-compliant HTML5 code. We’re currently monitoring this to see if it has a negative effect on the overall user experience. At the time of publication that is not the case, but linked film clips will not function without the non-compliant code.